Returns & Exchanges
We are happy to offer you the option to return any item within 14 days of receipt, with the exception of Sale Items.
If you change your mind on a purchased item or it doesn’t fit you just need to email us and then follow the steps below. Our collections sell-out regularly which means we can’t offer exchanges so we will issue you with a store credit or refund and then you can go back online and re-purchase the desired item/s.
We will offer you a store credit or refund once we have received the item back not worn and in original condition. Any shipping or postage costs are at your own expense.
If the item you wish to return is faulty, please email us and we will direct you where to post it back to. Once the faulty item is received, assessed and deemed faulty you will be offered a full refund or store credit, whichever you prefer.
Refunds will be transferred back to the original payment method. E.g. PayPal account, AfterPay, Zippay or store credit.
Pre-ordered and Backordered items are made to order and there is no refund, however we can offer a store credit if the item doesn’t fit or if you change your mind.
Clearance Sale Items cannot be returned or refunded.
WHAT YOU NEED TO DO NOW
Please email us at email@example.com to let us know what you would like to do. Ensure you include in the email your name, address, telephone number and your order number.
PO BOX 7012, Redhead NSW 2290
Please use a trackable or signed-for delivery service such as registered post. We cannot credit your account until the item has been received. Items that are being returned must be in original condition, with tags and in original packaging.
When you post the item/s back please include a note which states the:
- ORDER NUMBER
- YOUR FULL NAME
- CONTACT DETAILS
- REASON FOR RETURN
- WHAT YOU WOULD LIKE TO HAPPEN
Allow up to 5 working days for your return to be processed once received back with us.
Please note that if you do not include all of the above details we may return your item and not approve the return.
We are here to make the process as simple and easy for you as possible. We will always strive to put a smile on your face.
Love Birdsong xo