Returns & Exchanges
We are happy to offer you the option to return or exchange any item within 14 days of receipt.
If you change your mind on a purchased item or it doesn’t fit we will offer you an exchange, a store credit or refund once we have received the item back not worn and in original condition. Any shipping or postage costs are at your own expense.
If the item you wish to return is faulty, please email us and we will direct you where to post it back to. Once the faulty item is received, you will be offered a replacement, a full refund or store credit, whichever you prefer.
Refunds will be transferred back to the original payment method. E.g. PayPal account, AfterPay, Zippay or store credit.
Pre-ordered and Backordered items are made to order and there is no refund, however we can offer a store credit if the item doesn’t fit or if you change your mind.
WHAT YOU NEED TO DO NOW
Please email us at firstname.lastname@example.org to let us know what you would like to do. Ensure you include in the email your name, address, telephone number and your order number.
Return address: please contact us for the return address
Please use a trackable or signed-for delivery service such as registered post. We cannot credit your account until the item has been received. Items that are being returned or exchanged must be in original condition, with tags and in original packaging.
When you post the item/s back please include a self addressed prepaid satchel for any exchanges, along with a note which states the:
- ORDER NUMBER
- YOUR FULL NAME
- CONTACT DETAILS
- REASON FOR RETURN
- WHAT YOU WOULD LIKE TO HAPPEN
Allow up to 5 working days for your return to be processed once received back with us.
Please note that if you do not include all of the above details we may return your item and not approve the return.
We are here to make the process as simple and easy for you as possible. We will always strive to put a smile on your face.
Love Edwina & the Bowerbirds xo