What you need to know about our Shipping Policy…
Currently we are offering FREE STANDARD POST for Australian orders over $150.
Flat Rate Standard Post with Sendle for a flat rate of $9.95.
Please note: all orders are automatically Authority to Leave (ATL) if you require them to have a signature on delivery please contact us as there is an additional cost to enable that function.
We know what it’s like to shop online and that you want it delivered fast! So in order to get your lovely new goodies to you as soon as possible we pack and post the same or next working day of full payment being received. Unless it’s on backorder or a pre-sale promotion. Over peak periods or holidays this time may vary. Please let us know if there are any special delivery requirements and we will do our best to fulfil them.
While all care is taken to ensure we are fully stocked there may be certain circumstances where items may be on backorder or unavailable. If you purchase a pre-order or back-order item the delivery times will vary from one item to another, but allow up to 4 weeks. Please note the approximate shipment date on the item description. If you have any questions please email us via the Contact Us page. While all care is taken to ensure delivery on the quoted time there will from time to time be delays beyond our control.
Sometimes orders take longer to arrive or don’t arrive by the expected time, what do you do?
If this is the case please email us and we will investigate for you. No postal or delivery service is perfect but we will always work with you and the postal service to locate the missing order and find a solution for you.
For orders with multiple items there is only one postage cost.
We are now excited to offer worldwide shipping for a flat rate of $25. We use Australia Post International Economy Satchels. The quoted delivery time is between 5 and 15 days.
We also offer free gift wrapping and will post directly to the recipient, please contact us if this is what you require.
You can Contact us here if you have any questions or special requirements.
We can’t wait to pack and post your order!
Love Birdsong xx